At Vazir Furniture, we strive to provide quality furniture that meets the requirements agreed upon at the time of purchase. We understand that customers may occasionally have concerns regarding a product after delivery. This Return & Refund Policy explains the general process for raising such concerns.
Product Inspection on Delivery
Customers are advised to inspect the furniture carefully at the time of delivery, wherever possible.
If you notice any visible damage, manufacturing issue, missing component, or discrepancy with the confirmed order, please inform the Vazir Furniture team as soon as possible and provide relevant photographs or videos where requested.
Damaged or Defective Products
If a product is damaged during transportation or has a manufacturing defect, the customer should contact Vazir Furniture promptly after receiving the product. Our team may request:
- Order details
- Photographs or videos of the issue
- Product photographs
- Delivery information
- Other details necessary to assess the concern
After reviewing the issue, Vazir Furniture may determine the appropriate resolution based on the nature of the problem. This may include repair, replacement, or another suitable resolution, depending on the circumstances and the applicable order terms.
Customized Furniture
Customised furniture is manufactured according to specifications provided and confirmed by the customer.
Because customised products are personalised, returns or refunds may not be available if the customer changes their mind or no longer requires the product after production has begun.
Customers are encouraged to carefully confirm all specifications, including size, design, colour, finish, and other requirements before approving a customised order.
However, if a customised product has a manufacturing defect or does not reasonably correspond to the specifications confirmed for the order, customers should contact us so we can review the matter.
Change of Mind
Returns or refunds for a change of mind may be subject to the specific terms agreed upon at the time of purchase, particularly for furniture that has been manufactured, customised, or prepared specifically for the customer.
Please contact our team before making arrangements to return any product.
Refunds
If we approve a refund, we will inform the customer of the applicable refund amount.
Refunds will generally be processed through the original payment method, wherever applicable, subject to the payment process and applicable terms.
The time taken for the amount to reflect in the customer's account may vary depending on the payment method or financial institution.
Non-Returnable or Restricted-Return Products
Products customised or manufactured specifically to customer requirements may be subject to return restrictions.
Products altered, damaged after delivery due to improper use, or otherwise modified by the customer may also not qualify for return or refund, subject to assessment.
How to Raise a Return or Refund Request
Customers can contact Vazir Furniture through our official contact details and provide:
- Customer name
- Order number/order details
- Product name
- Date of delivery
- Description of the issue
- Photographs or videos, where applicable
Our team will review the request and communicate the next steps.
Important Note
Return, replacement, repair, or refund eligibility may depend on the product's condition, the nature of the issue, order specifications, and whether the furniture was customised.
For clarification regarding a particular order, please contact Vazir Furniture directly.